FAQ's

Q: do you accommodate custom requests? 

A:Thanks so much for your interest in a custom piece! I do offer custom projects on a limited basis, and if time permits - depending on the scope and how well the idea aligns with my design aesthetic. If its something that fits within my creative direction and current skill set, I'd be happy to explore it with you. Please note that custom work is priced to reflect not only the final materials but also the time involved in the design process, communication and consultation. If you have something in mind, feel free to reach out share a few details - I'd love to hear your vision and let you know if its a good fit.

Q: looking for a piece from past collections

A: My work has shifted recently as I've moved into new materials and methods, so I'm no longer making those past styles. I hope you'll find something you connect with in these new pieces!

Q:Do you offer local pickup?

A: yes - local Winnipeg pickup is available from my studio located at 75 Albert st 3rd floor. Pickup hours are Fridays 11-3 Saturdays 11-4

same day pickup is not available

Note: orders that are not picked up within 3 months of pickup notice will be put back into stock and no refunds for the unclaimed items are given. 

Q: I just placed an order, but I didn’t receive a confirmation email. Was my order placed?

Don’t fret! If you didn’t receive a confirmation email, it’s a good idea to check your junk mail/ spam folder. The confirmation email is automated, so if your order went through you should receive one. Sometimes for whatever reason they get filtered in there. But please check those junk mail folders! 

Q: I just placed an order when will it ship/be available for pickup?

I do my best to pack up orders  + ship within one week of order placement.

pickup orders are packed up and available for pickup Thursdays + Fridays 11-6 and Saturdays 11-5. Please note I am not able to accommodate requests for same day pickup.

Q: I am organizing a fundraiser/ social. Will you donate an item for our silent auction?

A: I simply get to many requests of this nature to accommodate them. I believe in making personal monetary donations regularly when I am able to. Some of the Winnipeg organizations I have supported most recently:

Rainbow Resource Centre, Sunshine House, Main Street Project, Ka Ni Kanichihk, The National Centre for Truth and Reconciliation, and Women’s Health Clinic. 

Q: chain sensitivity to brass.

The vintage brass chains I use are a customer favourite and worn comfortably by most people. A small number of customers do have brass sensitivities, and in those cases I’m always happy to discuss alternative chain options.

Q: Do you do repairs?

A: If an item arrives damaged, please reach out as soon as you can and I will happily repair/replace the item. Thankfully this doesn't happen very often, but it's nice to know if it does!

If you have an item I've made that is well loved and needs some attention, I am always happy to do a repair. I take them on a case by case basis, and depending on the extent of the repair, there may be a small charge to do the work.

I don’t offer repairs on jewelry I didn’t make  

Please note that I cannot be responsible for regular wear and tear or careless treatment /loss of a piece.  Jewelry is delicate so it should be treated, worn and stored with care. I am happy to repair and or replace those items with a cost. It is easy to spot the difference when an item comes in for repair, whether or not it has been handled properly or mistreated. 

for tips on how to care + store your jewelry please refer to the jewelry care section.

Q:How is my order packaged? 

A: All orders come packaged ready to be given a gift - in a jewelry bag inside a box. Safely bundled inside a cardboard mailer.

The mailers I use are  They are fully recyclable and naturally biodegradable.